So I called TSB and asked why the Respond now function was not available and was informed that this was because it was not available.
So why is it there? I asked
Because it is not available. They responded
So why is it there? I asked again
Because it is not available. They responded again
So where is the Order Coffee button then? I asked
The account is closed now and the £30 in charges have been cancelled.
I think we will stick to banks where bi-lateral communication is possible.