More about internet banking

I received this from my friend today.....

There is another bit that I hadn’t found out when I wrote to you before – at 10:10am, 34 mins before they barred my mobile, they called my landline provider and asked for a divert on my home phone number as they were engineers about to move the line termination box inside my house. The divert went to a Lyca mobile phone number which now transfers to an answer service. our son rang my work mobile to find out why he couldn’t ‘phone home’